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INTERNET SERVICE PROVIDER (ISP) ULTRAFAST BROADBAND SERVICES ON OFFER

Delivered over FTTP (Ultrafast/Full Fibre Broadband)

This is UNVERIFIED information gathered AS AT 21.12.2021 from the internet and call handlers at a sample of ISPs. It is provided to try to aid understanding of options. Options are changing and evolving rapidly. The information should not be taken to recommend any ISP, most ISPs have not been contacted. 

The Horsley Ultrafast Broadband Task Group and the Parish Councils do not accept any liability for decisions made based on this information.  

Please check your facts before making decisions.

Key to table below:

Current phones  – most people have handsets that connect to a base station.  Some have desktop wired phones. 

VoIP  = Voice over Internet Protocol, also called “Digital Voice”, “DV”, “Internet Calling” and “Broadband Voice” among other terms by ISPs. VoIP is digitised phone calling over the internet instead of electrical signals over wires used by our existing phones.  VoIP calls are capable of better quality calls and more call options. 

VoIP Phones – Home VoIP phones are mostly handsets that connect to a base station.  To buy search under VoIP DECT for base station and phone handsets.  Wired desktop VoIP phones are also available.  

Router/Hub – BT, Sky, TalkTalk, Vodafone & Zen normally supply an FTTP ready router/hub which has at least one socket to plug in most current phones or a desktop phone.  You may need a simple readily available BT631A socket to RJ11 plug adapter for some routers.  Ask your ISP if your router comes with everything you need if you want to connect your phone(s).

Note: the only sizable ISPs known to the Task Group offering an FTTP service to us at the time of writing are BT, EE, Sky and Zen.  Vodafone intends to offer an FTTP service to nearly all by the end of 2021 and TalkTalk during early January.  

We have been unable to obtain plans for FTTP services from Plusnet or Utility Warehouse.

ISP

Ultrafast Broadband on offer?

Can I connect the phones I have now?
 
Can I use VoIP phones?
 

Can I keep my phone number?

BT

YES - NOW

YES. Plug phone or base station into BT phone socket in hub or into remote BT DV adapter

YES.  BT offers its own DV (VoIP) phones. The base station is in the hub.

YES

EE

YES - NOW

Switch to BT for FTTP Broadband with telephony
Switch to BT or use separate VoIP service & phones
 

n/a

Plusnet

Not yet. Can Transfer to BT or EE without penalty

n/a

n/a

n/a

Sky

YES – NOW

YES.  Plug base station or desktop phone into BT phone socket in router. 
YES.  Need to supply your own VoIP phones – see Key above.

YES

TalkTalk

Expected early January
 
Expected can plug base station or desktop phone into router. Check: is adapter required?

Has DV phone in trials for early 2022

n/a

Utility Warehouse

Unlikely in 2021 as thought to use TalkTalk service

Unknown

Unknown

n/a

Virgin Media

Does not serve the Horsleys

n/a

n/a

n/a

Vodafone

Availability for most planned for end of 2021
YES.  Plug base station or desktop phone into router. Check: is adapter required?
YES.  Need to supply your own VoIP phones – see Key above.

YES

Zen

YES - NOW

YES.  Plug base station or desktop phone into router. Check: is adapter required?

YES.  Need to supply your own VoIP phones – see Key above.

YES

Other ISPs 

See below* 

   

 

Openreach link to ISPs offering FTTP services: https://www.openreach.com/fibre-broadband/fttp-providers

It is NOT a comprehensive list and it includes a number of less well-known names.  Not all will serve this area.  You MAY find that some of these providers offer Ultrafast Broadband only without a phone service and/or without a router/hub and/or are unable to accept a transfer of phone number.  

Note:  This Ultrafast service offers information that could become out of date at any time.

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