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Those people who pledged for a Gigabit voucher committed to DCMS & Openreach to: 

  1. take on a new FTTP broadband service that at least doubles your current broadband speed (with a minimum of 30 Mbps for the new service). 
  2. the service must be Gigabit capable irrespective of the actual speed taken.  For us that means a Fibre To The Premises (FTTP) service.  Note, we already have a Fibre To The Cabinet (FTTC) service.
  3. take a contract for service for a minimum of 12 months.
  4. take the service within two months of the service being available at your property.

You should receive an email from Openreach confirming when the new service is available for you to order. These emails may not arrive immediately; you do not need to wait for one to place an order for Ultrafast Broadband if it is available to your property.